What do you mean by ‘fixed rate’?
When you enroll with ENH Power, your rate is good for a fixed period of time and will not vary from month to month.
How can ENH Power offer me lower rates?
Because New Hampshire began deregulating its energy market in 2001, the industry became open to competition and allowed companies like ENH Power to buy electricity in the wholesale markets. ENH Power competes by offering a lower rate on the supply portion of your bill.
Will the reliability of my electricity service be affected if I change suppliers?
No. Rest assured that the switch is seamless and you will continue to receive the same reliable service from your current utility. They will continue to deliver your electricity and restore power during outages as usual.
Are you accepting enrollments for commercial customers?
Yes, please call our office at 1-800-575-2390 or fill out our form so that we can contact you.
Who do I call if my power goes out?
You will continue to contact your current utility for power outages or service issues.For Eversource (formerly PSNH): 1-800-662-7764 or visit their website at www.eversource.com, Unitil, Liberty, NHEC
What happens if I move within NH and want to remain an ENH Power customer?
Please call your utility and let them know that you would like to remain an ENH Power customer at your new location. If for some reason we are not on your bill after you move, please call us to re-enroll at (800) 549-6160 or email us at firstname.lastname@example.org.
Will I leave my current utility company if I choose ENH Power?
No. When you choose ENH Power to be your electricity supplier, you still remain a customer of your current utility company. We supply the electricity, they deliver it to your home or business.
What changes can I expect to see on my electricity bill?
You continue to receive ONE bill from your current utility, the only difference is “ENH Power” will show up on the supply portion of your bill. You will still pay your current utility as you always have, and they will forward the supply portion to ENH Power.
Why do I have two charges on my electricity bill?
You may have noticed that there are two charges on your electric bill. One is for “Delivery Service” and the other is for “Electricity Supply”. These two charges make up the total due. Your current utility is responsible for the “Delivery Service”. This covers the cost of maintaining the power lines and meters, responding to outages, and overseeing your account. The “Electricity Supply” is the cost of the actual electricity flowing into your home.
How is enrolling with ENH Power supporting my local economy?
ENH Power prides itself on supporting other New Hampshire businesses, giving to New Hampshire charities, and putting millions of dollars back into New Hampshire’s economy. We do this by saving New Hampshire residents money each month on their power bill and giving back through our charitable program The Power to Help.
Where does ENH Power get the electricity?
Electricity generators such as wind, hydro, and biomass plants provide electricity to the New England Power Pool (NEPOOL), which is where ENH Power purchases it to supply your home. For more details on where your power comes from you may visit http://www.nepoolgis.com.
If I am on a payment arrangement or energy efficiency plan with my current utility, can I still enroll with ENH Power?
We can help you determine this. Please contact us at 1-800-549-6160 for more information.
Do you need my email address to enroll and what if I don’t have one?
Yes. In order to complete an online enrollment, an email is required. If you do not have an email address please call us at 1-800-549-6160 to complete your enrollment. We use email as our primary means of communication with our customers. Once enrolled, you will receive an email confirmation or notification by mail if you do not have an email address. You will also receive notifications regarding any changes to our Terms & Conditions as required by the NHPUC. We will never give out or sell your email address!
I am part of the NH Electric Assistance Program – can I still enroll with ENH Power?
We would love to have you as an ENH Power customer, but it would be in your best interest to stay with your plan. Even though our savings are considerable, the savings you already receive outweigh the benefit you would get by enrolling with us.
Do I have to agree to any type of contract?
Yes, you do need to accept our Terms & Conditions. If you are enrolling online you will be asked to check a box that states you agree to these terms. If you are enrolling by telephone the customer service representative will answer any questions you may have before you enroll and agree to our terms. We recommend that all customers who wish to enroll with ENH Power read our Terms & Conditions prior to enrolling.
How will I know if ENH Power changes their rate?
ENH Power will send out a notification to customers 30-60 days in advance of any rate changes. This information will also be posted on our website per the Terms & Conditions.
What is the difference between an aggregator and a direct supplier?
An aggregator collects accounts and places them with a supplier for a fee. ENH Power is a direct supplier which means we purchase electricity directly from the New England Power Pool and supply our customers directly with no middle man and no added fee.
After I enroll, how long will it take before I see ‘ENH Power’ on my bill?
Once you enroll, your service will typically begin with us within two utility billing cycles, however, this may vary depending on utility enrollment requirements, your specific meter reading schedule, market conditions, and time-of-year pricing. The good news is because you pay for your power after it has been used, you will be experiencing our lower rate even before you see our name on your bill.
What is the Winter Reliability Fee?
It is a new tariff that ISO-New England (your electricity grid operator) charges competitive and utility electricity suppliers during the winter to ensure that our grid has enough power during peak demand times when the grid must seek alternative generation sources for electricity besides natural gas. While other retailers may pass this charge through to their customers, it is always included in our electricity supply rates.