This Accessibility Statement is integrated into our Terms & Conditions of Use (“Terms & Conditions”). Please carefully read our Terms & Conditions before using our Services. By using our Services, you agree to be bound by the Terms & Conditions, including the MANDATORY ARBITRATION AND CLASS ACTION WAIVER AGREEMENT described in Section IX of the Terms & Conditions. If you do not agree to these Terms & Conditions, then you must not use our Services. Use of our Services is governed by our Terms & Conditions, which include dispute resolution procedures (including, where applicable, arbitration and a class action waiver). Nothing in this Accessibility Statement limits your ability to contact us to request assistance or report an accessibility issue.

Who We Are (Covered Companies)

This Accessibility Statement applies to all the Entities listed on Attachment A (collectively, “Spark Entities”, “we”, “us” or “our”).

The Spark Entity that is responsible for your personal information (sometimes called the “business,” “controller,” or “company”) depends on the brand and state in which you enroll for service and will be identified in your enrollment materials, customer communications, and/or bill.

Accessibility Needs

We are committed to making our Services accessible to individuals with disabilities. We strive to provide an experience consistent with generally recognized accessibility standards and are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as appropriate for our Services.

If you experience difficulty accessing any part of our Services, including our Privacy Policy, please refer to the “How to Contact Us” section below and we will work with you to provide the information, service, or transaction you seek through an alternative method that is reasonably available. We aim to respond to accessibility requests within five (5) business days. When you contact us, please be sure to tell us:

Dynamic Tags Need Help

• The nature of the accessibility issue;
• The format in which you prefer to receive a response;
• The web address you are emailing about; and
• How we can contact you.

We will work with you to try to provide the information, service, or transaction you seek through a communication method that works for you and is consistent with applicable law. You may also want to consider taking a few steps that may make navigating our Services easier for you, like changing the size of text on the Services. You can visit the website My Computer My Way which provides lots of advice on how to make your computer easier to use.

Links to Third-Party Content

On our Services, we may link to third-party websites (such as Facebook, Twitter, Instagram) and may include or embed third-party content to share information or promotional content. We cannot control or correct problems with these third-party websites. You may want to address your concerns directly to these third parties.

How to Contact Us

Accessibility requests are handled through the contact methods below regardless of any dispute resolution procedures in the Terms & Conditions.

We are continuously improving our website and working to make it more accessible. If you have any suggestions or questions regarding the accessibility of this site, please contact us using the information provided as per the applicable entity:

Attachment A – Spark Entities