How can Provider Power Mass offer me competitive rates?
Massachusetts deregulated its energy market in the late 1990’s, allowing companies like Provider Power Mass to buy power in the wholesale electricity market. Each year, the Mass Department of Public Utilities (DPU) holds a bid to determine who will provide the Basic Service supply rate in the Nat Grid, Eversource, WMECO and Unitil territories. Provider Power Mass offers alternatives to the Basic Service through our competitive rates for the power supply portion of your electricity bill.
How long before I see Provider Power Mass on by utility bill?
After completing your enrollment with Provider Power Mass, service commencement may vary depending on your utility’s enrollment requirements and your specific meter reading schedule. The good news is because you pay for your power after it has been used, you will be experiencing our competitive rate even before you see “Provider Power Mass” on your bill.
What changes can I expect to see on my bill?
There are two charges on your electric bill. One is for “Electricity Delivery” and the other is for “Electricity Supply”. These two charges make up the total due on your bill. Your utility is responsible for the Delivery charges on your bill and covers the cost of maintaining lines and meters, responding to outages and overseeing your account. The Supply charges are the cost of acquiring the actual electricity flowing into your home. “Provider Power Mass” will show up in place of “Basic Service” on the supply section of your bill.
Will I leave Nat Grid, Eversource, WMECO or Unitil if I sign up with Provider Power Mass?
No. When you choose Provider Power Mass as your electricity supplier, you will remain a customer of Nat Grid, Eversource, WMECO or Unitil. We work directly with your utility – we supply the electricity, they deliver it to your home or business.
Who do I call if my power goes out?
You continue to call Nat Grid, Eversource, WMECO or Unitil if your power goes out or you have any other service issues.
- For Nat Grid: 1-800-233-5325
- For Eversource: 1-800-592-2000
- For WMECO: 1-877-659-6326
- For Unitil: 1-888-301-7700
Will the reliability of my electricity be affected if I switch to Provider Power Mass?
No. Rest assured that the switch is seamless and you will continue to receive the same reliable service from Nat Grid, Eversource, WMECO and Unitil. They will continue to deliver your electricity and restore power during outages as normal.
If I am on a plan with Nat Grid, Eversource, WMECO or Unitil, such as a budget plan, payment plan, energy efficient plan, or HEAP, can I still sign up with Provider Power Mass?
Yes. If you have one of these arrangements with Nat Grid, Eversource, WMECO or Unitil, you may still enroll with Provider Power Mass and it will not interfere with this arrangement. Please contact us at 1-888-386-4080 for more information and to enroll.
Do I have to sign any type of contract?
Yes, you do need to accept our Terms of Service. If you are enrolling online you will be asked to check a box that states you agree to these terms. If you are enrolling by telephone the customer service representative will answer any questions you may have before you enroll and agree to our terms. We recommend that all customers who wish to enroll with Provider Power Mass read our Terms of Service prior to enrolling.
What do you mean by ‘fixed rates’?
When you enroll with Provider Power Mass, your rate is good through the end of the term connected to the rate you have chosen, and will not vary from month to month.
What happens if I move?
If you move you will communicate your account change to Nat Grid, Eversource, WMECO or Unitil and please request a “Seamless Move”. This will ensure you continue with Provider Power Mass as your supplier at your new location. In this case, no further action is required by you.
If you are unable to request the “Seamless Move” you will need to contact Provider Power Mass to re-enroll your new active account.
Please contact Provider Power Mass if you should experience any difficulties with this and we will be happy to help you work this out with the utility (Nat Grid, Eversource, WMECO or Unitil).
Do you need my email address to sign me up? What if I don’t have one?
Yes, in order to complete an online application an email is required. If you do not have an email please call Provider Power Mass to complete your enrollment. We use email as our primary means of communication with our customers. Our customers will receive an email notification from us once enrolled and regarding any changes to our Terms of Service. We do not give out or sell our customers’ email addresses.
Where does the electricity come from?
Electricity generators such as wind, hydro and biomass plants provide electricity to the New England Power Pool (NEPOOL). Provider Power Mass purchases electricity through the NEPOOL. For more details on where we get your power, you may go to http://www.nepoolgis.com/
How will I know if you change your rate?
Provider Power Mass will send out a notification to customers 30-60 days in advance of any rate changes. This will be provided as required by the Mass Department of Public Utilities. Additionally, this information will be posted on our website per the Terms of Service.
Can businesses sign up with Provider Power Mass?
Yes! If you are a small non-residential account, you would pay the same rate as your home and you would save money on your business electricity. If you are a medium or large non-residential account we may be able to offer you savings as well. In order to determine your potential savings, we will need to review your bill so we can determine if the programs we currently offer fit your needs. Please call us or email us if you would like to schedule a time to review your account.