Provider Power Mass, LLC
12140 Wickchester Lane Suite 100
Houston, TX 77079
How Information is Collected
Provider Power Mass collects information from and about you in several different ways via the Site.
- Enrolling and Purchasing. Before using certain parts of this Site or enrolling to purchase electricity via a Supply Contract, you must complete an online registration form. During registration, you will be prompted to provide to Provider Power Mass certain personal information, including but not limited to your name, billing address(es), meter address (es), phone number, email address, utility account number and meter number. In addition, Provider Power Mass may also ask you for your country of residence and/or your organization’s country of operation, so Provider Power Mass can comply with applicable laws and regulations, and for your gender. This personal information is used for billing purposes, fulfilling your orders, and communicating with you about your Supply Contract and the Site, and for internal marketing purposes. If Provider Power Mass encounters a problem when processing your order, it will use your personal information to contact you.
- Email Addresses. Several locations of the Site permit you to enter your email address for purposes, including, without limitation, to sign up for Provider Power Mass’s email newsletters and special alerts. Your submissions for these purposes are completely voluntary, so you have a choice whether to participate and disclose information to Provider Power Mass. Provider Power Mass uses this information to communicate with you regarding matters related to your Supply Contract and other matters related to this Agreement.
- Automatically Generated and Collected Information. In addition to information that you volunteer as described above, the Site utilizes technologies to collect information and track your user experience. Provider Power Mass will use this information to improve the Site and user experience. In addition, the Site automatically recognizes the Internet URL from which you access this Site and may also log your Internet protocol (“IP”) address (which may indicate the location of your computer on the Internet), Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes.
Generally, Provider Power Mass collects the above information to improve your experience at the Site, to improve the products and services that Provider Power Mass sells via the Site and otherwise and to communicate with you regarding the Site and Provider Power Mass’s products and services.
In the event Provider Power Mass uses your email address to communicate with you, it will provide you with the option to unsubscribe or opt out of future emails. Please note that Provider Power Mass may have to communicate with you about your enrollment for services. Accordingly, you cannot opt out of receiving enrollment-related emails.
The Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (“SSL”) for all financial transactions through the Site. Provider Power Mass uses SSL encryption to protect your personal information online, and Provider Power Mass also takes steps to protect your personal information in Provider Power Mass’s facilities. Further, Provider Power Mass relies on third-party service providers to implement those security procedures set out by the NAESB, including the use and maintenance of public encryption keys for each enrollment-related transmission to the Utility by Provider Power Mass, as required. Such third-party service providers also implement those security procedures typical to the industry to maintain Documents in its possession. Provider Power Mass believes that their security procedures are adequate. While Provider Power Mass believes that it uses industry-standard precautions to safeguard your personal information, as is the case with all web sites, it cannot guarantee complete security.
Opt Out and Corrections
Upon your request, Provider Power Mass will (a) correct or update your personal information; (b) stop sending emails to your email address; and/or (c) disable your account to prevent any future purchases through that account. These requests should be directed to:
Attn: Customer Service
Provider Power Mass, LLC
PO Box 1150
Auburn, Maine 04211-1150
Please do not email your account number or other sensitive information. Please note that Provider Power Mass may have to communicate with you about enrollments that you choose to place. Accordingly, you cannot opt out of receiving enrollment-related emails.
Applicability & Revisions