Energy is an important part of your everyday life. Without it our homes aren’t livable, many of us can’t do our work and a person’s health can even be compromised. You rely on energy, which means you need an energy supplier with a solid customer care team you can rely on as well.
At Provider Power we’ve prioritized customer care because we understand it’s the most valuable aspect of the service we provide. Others can deliver electricity and gas to a home or business, but other providers can’t match our level of customer support. Here’s a closer look at why customer care is so important for energy consumers and how user-friendly accounts can make managing energy use even easier.
Why Customer Care is Critical for Energy Consumers
Electricity and gas are basic necessities. Without them, going about your normal daily life is difficult. That’s why when you have a question or an issue with your energy supply, it needs to be addressed quickly.
A quality customer service team can also help you:
Get the Best Energy Plan for Your Needs
No one knows our energy plans and how they compare to the competition like our customer care team. Let them know what you need out of an energy plan, and they can provide suggestions, including recommendations for short-term and long-term periods.
Find Out About the Latest Offers and Deals
Want to know about all of the latest offers and deals that are available through Provider Power? Then contact the customer care team. They have all the details on the latest offers and specials that you can take advantage of to make every kilowatt-hour that’s used more affordable.
Renew, Update or Switch Plans With Ease
Is it time to renew your energy plan? We make renewing, updating and switching energy plans easy whether or not you’re a current Provider Power customer. All you have to do is let the representative know the plan you want to sign up for and we’ll handle everything else.
Your Opinion Can Improve the Customer Experience
Your experience interacting with the customer care team matters. We want to know if we’re meeting your expectations and where we might be falling short. Hearing from our customers is the best way for us to improve the support we provide, because that’s our #1 goal.
We’d love to hear your thoughts on:
- What we’re getting right.
- What needs to be improved and how.
- If you can’t find information.
- If an account tool isn’t intuitive to use.
- Ideas for how to improve the account portal.
Basically, we want to hear what you have to say about anything related to your energy use.
Leaving reviews is also helpful for our customer care team and other potential clients. Reviews provide valuable feedback on the customer experience so we can where improvements can be made. Consumers appreciate honest reviews that provide insight on what it’s like to work with Provider Power.
Advanced Online Account Features Make Energy Management Easier
If you want to better understand how you use energy, where you can save energy and track energy use over time our online accounts are an excellent resource. Through your account you can also:
- Access all of your energy bills and records in one place for easy review.
- Manage your energy plan and make updates.
- Send messages to the customer care team.
See what makes Provider Power stand out as a best-in-class energy supplier. Contact our customer care team for personal assistance selecting an energy plan or signing up for service. We’ll handle everything else so you can seamlessly switch energy plans without any service disruptions.
Use a zip code to find available Provider Power plans in Maine, Massachusetts and New Hampshire!
Get in Touch With Customer Service
Want personal assistance signing up for an energy plan or need help getting a question answered? Contact the customer care team Monday through Friday from 8am to 5pm Central.
Phone:
- Electricity Maine- (866) 573-2674
- ENH Power- (800) 549-6160
- Provider Power Mass- (888) 346-4080
General:
- Electricity Maine- customerservice@electricityme.com
- ENH Power- customerservice@enhpower.com
- Provider Power Mass- customerservice@providerpowermass.com
Complaints: officeofthepresident@providerpower.com
Customer Suggestions: CustomerSuggestions@providerpower.com
