{"id":1385,"date":"2020-01-21T23:04:22","date_gmt":"2020-01-21T23:04:22","guid":{"rendered":"https:\/\/providerpower.com\/nh\/?page_id=1385"},"modified":"2026-03-13T17:08:13","modified_gmt":"2026-03-13T17:08:13","slug":"accessibility-statement","status":"publish","type":"page","link":"https:\/\/providerpower.com\/nh\/accessibility-statement\/","title":{"rendered":"Accessibility Statement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1385\" class=\"elementor elementor-1385\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-189c0f0b e-flex e-con-boxed e-con e-parent\" data-id=\"189c0f0b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0354418 elementor-widget elementor-widget-html\" data-id=\"0354418\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div 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Us<\/a><\/li>\r\n      <li><a href=\"#attachment-a\">Attachment A \u2013 Spark Entities<\/a><\/li>\r\n    <\/ul>\r\n  <\/div>\r\n\r\n  <p>\r\n    This Accessibility Statement is integrated into our Terms &amp; Conditions of Use (\u201cTerms &amp; Conditions\u201d). Please carefully read our Terms &amp; Conditions before using our Services. By using our Services, you agree to be bound by the Terms &amp; Conditions, including the MANDATORY ARBITRATION AND CLASS ACTION WAIVER AGREEMENT described in Section IX of the Terms &amp; Conditions. If you do not agree to these Terms &amp; Conditions, then you must not use our Services. Use of our Services is governed by our Terms &amp; Conditions, which include dispute resolution procedures (including, where applicable, arbitration and a class action waiver). Nothing in this Accessibility Statement limits your ability to contact us to request assistance or report an accessibility issue.\r\n  <\/p>\r\n\r\n  <h2 id=\"who-we-are\" class=\"pp-anchor\">Who We Are (Covered Companies)<\/h2>\r\n  <p>\r\n    This Accessibility Statement applies to all the Entities listed on <a href=\"#attachment-a\">Attachment A<\/a> (collectively, \u201cSpark Entities\u201d, \u201cwe\u201d, \u201cus\u201d or \u201cour\u201d).\r\n  <\/p>\r\n  <p>\r\n    The Spark Entity that is responsible for your personal information (sometimes called the \u201cbusiness,\u201d \u201ccontroller,\u201d or \u201ccompany\u201d) depends on the brand and state in which you enroll for service and will be identified in your enrollment materials, customer communications, and\/or bill.\r\n  <\/p>\r\n\r\n  <h2 id=\"accessibility-needs\" class=\"pp-anchor\">Accessibility Needs<\/h2>\r\n  <p>\r\n    We are committed to making our Services accessible to individuals with disabilities. We strive to provide an experience consistent with generally recognized accessibility standards and are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as appropriate for our Services.\r\n  <\/p>\r\n  <p>\r\n    If you experience difficulty accessing any part of our Services, including our Privacy Policy, please refer to the \u201cHow to Contact Us\u201d section below and we will work with you to provide the information, service, or transaction you seek through an alternative method that is reasonably available. We aim to respond to accessibility requests within five (5) business days. When you contact us, please be sure to tell us:\r\n  <\/p>\r\n  <ul>\r\n    <li>The nature of the accessibility issue;<\/li>\r\n    <li>The format in which you prefer to receive a response;<\/li>\r\n    <li>The web address you are emailing about; and<\/li>\r\n    <li>How we can contact you.<\/li>\r\n  <\/ul>\r\n  <p>\r\n    We will work with you to try to provide the information, service, or transaction you seek through a communication method that works for you and is consistent with applicable law. You may also want to consider taking a few steps that may make navigating our Services easier for you, like changing the size of text on the Services. You can visit the website <a href=\"https:\/\/mcmw.abilitynet.org.uk\/\" target=\"_blank\" rel=\"noopener\">My Computer My Way<\/a> which provides lots of advice on how to make your computer easier to use.\r\n  <\/p>\r\n\r\n  <h2 id=\"third-party-content\" class=\"pp-anchor\">Links to Third-Party Content<\/h2>\r\n  <p>\r\n    On our Services, we may link to third-party websites (such as Facebook, Twitter, Instagram) and may include or embed third-party content to share information or promotional content. We cannot control or correct problems with these third-party websites. You may want to address your concerns directly to these third parties.\r\n  <\/p>\r\n\r\n  <h2 id=\"contact\" class=\"pp-anchor\">How to Contact Us<\/h2>\r\n  <p>\r\n    Accessibility requests are handled through the contact methods below regardless of any dispute resolution procedures in the Terms &amp; Conditions.\r\n  <\/p>\r\n  <p>\r\n    We are continuously improving our website and working to make it more accessible. If you have any suggestions or questions regarding the accessibility of this site, please contact us using the information provided as per the applicable entity:\r\n  <\/p>\r\n\r\n  <div class=\"pp-contact\"><strong>Electricity Maine, LLC<\/strong><br>Email: <a href=\"mailto:accessibility@providerpower.com\">accessibility@providerpower.com<\/a><br>Phone: 866-573-2674<br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Electricity N.H., LLC<\/strong><br>Email: <a href=\"mailto:accessibility@providerpower.com\">accessibility@providerpower.com<\/a><br>Phone: 800-549-6160<br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Major Energy Electric Services, LLC<\/strong><br>Email: <a href=\"mailto:accessibility@majorenergy.com\">accessibility@majorenergy.com<\/a><br>Phone: 888-625-6760<br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Major Energy Services, LLC<\/strong><br>Email: <a href=\"mailto:accessibility@majorenergy.com\">accessibility@majorenergy.com<\/a><br>Phone: 888-625-6760<br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Provider Power Mass, LLC<\/strong><br>Email: <a href=\"mailto:accessibility@providerpower.com\">accessibility@providerpower.com<\/a><br>Phone: 888-386-4080<br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Respond Power, LLC<\/strong><br>Email: <a href=\"mailto:accessibility@majorenergy.com\">accessibility@majorenergy.com<\/a><br>Phone: 888-625-6760<br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Spark Energy Gas, LLC<\/strong><br>Email: <a href=\"mailto:accessibility@sparkenergy.com\">accessibility@sparkenergy.com<\/a><br>Phone: 877-547-7275<br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Spark Energy, LLC<\/strong><br>Email: <a href=\"mailto:accessibility@sparkenergy.com\">accessibility@sparkenergy.com<\/a><br>Phone: 877-547-7275<br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Spark HoldCo, LLC<\/strong><br>Email: <a href=\"mailto:accessibility@sparkenergy.com\">accessibility@sparkenergy.com<\/a><br>Phone: 877-547-7275<br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Texans Choice Power, LLC<\/strong><br>Email: <a href=\"mailto:accessibility@texanschoicepower.com\">accessibility@texanschoicepower.com<\/a><br>Phone: 833-488-6328<br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Verde Energy Solutions, LLC<\/strong><br>Email: <a href=\"mailto:accessibility@verdeenergy.com\">accessibility@verdeenergy.com<\/a><br>Phone: 800-388-3862<br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Verde Energy USA CA, LLC<\/strong><br>Email: <a href=\"mailto:accessibility@verdeenergy.com\">accessibility@verdeenergy.com<\/a><br>Phone: 800-388-3862<br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Verde Energy USA Commodities, LLC<\/strong><br>Email: <a href=\"mailto:accessibility@verdeenergy.com\">accessibility@verdeenergy.com<\/a><br>Phone: 800-388-3862<br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Verde Energy USA Connecticut, LLC<\/strong><br>Email: <a href=\"mailto:accessibility@verdeenergy.com\">accessibility@verdeenergy.com<\/a><br>Phone: 800-388-3862<br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Verde Energy USA DC, LLC<\/strong><br>Email: <a href=\"mailto:accessibility@verdeenergy.com\">accessibility@verdeenergy.com<\/a><br>Phone: 800-388-3862<br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Verde Energy USA Illinois, LLC<\/strong><br>Email: <a href=\"mailto:accessibility@verdeenergy.com\">accessibility@verdeenergy.com<\/a><br>Phone: 800-388-3862<br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Verde Energy USA Maryland, LLC<\/strong><br>Email: <a href=\"mailto:accessibility@verdeenergy.com\">accessibility@verdeenergy.com<\/a><br>Phone: 800-388-3862<br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Verde Energy USA Massachusetts, LLC<\/strong><br>Email: <a href=\"mailto:accessibility@verdeenergy.com\">accessibility@verdeenergy.com<\/a><br>Phone: 800-388-3862<br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Verde Energy USA New Jersey, LLC<\/strong><br>Email: <a href=\"mailto:accessibility@verdeenergy.com\">accessibility@verdeenergy.com<\/a><br>Phone: 800-388-3862<br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Verde Energy USA New York, LLC<\/strong><br>Email: <a href=\"mailto:accessibility@verdeenergy.com\">accessibility@verdeenergy.com<\/a><br>Phone: 800-388-3862<br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Verde Energy USA Ohio, LLC<\/strong><br>Email: <a href=\"mailto:accessibility@verdeenergy.com\">accessibility@verdeenergy.com<\/a><br>Phone: 800-388-3862<br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Verde Energy USA Pennsylvania, LLC<\/strong><br>Email: <a href=\"mailto:accessibility@verdeenergy.com\">accessibility@verdeenergy.com<\/a><br>Phone: 800-388-3862<br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Verde Energy USA Texas Holdings, LLC<\/strong><br>Email: <a href=\"mailto:accessibility@verdeenergy.com\">accessibility@verdeenergy.com<\/a><br>Phone: 800-388-3862<br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Verde Energy USA Texas, LLC<\/strong><br>Email: <a href=\"mailto:accessibility@verdeenergy.com\">accessibility@verdeenergy.com<\/a><br>Phone: 800-388-3862<br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Verde Energy USA Trading, LLC<\/strong><br>Email: <a href=\"mailto:accessibility@verdeenergy.com\">accessibility@verdeenergy.com<\/a><br>Phone: 800-388-3862<br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Verde Energy USA, Inc.<\/strong><br>Email: <a href=\"mailto:accessibility@verdeenergy.com\">accessibility@verdeenergy.com<\/a><br>Phone: 800-388-3862<br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Via Energy Solutions, LLC<\/strong><br>Email: <a href=\"mailto:accessibility@viaenergysolutions.com\">accessibility@viaenergysolutions.com<\/a><br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Via Renewables, Inc. (f\/k\/a Spark Energy, Inc)<\/strong><br>Email: <a href=\"mailto:accessibility@viarenewables.com\">accessibility@viarenewables.com<\/a><br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n  <div class=\"pp-contact\"><strong>Via Wireless, LLC<\/strong><br>Email: <a href=\"mailto:accessibility@viawireless.com\">accessibility@viawireless.com<\/a><br>Mail: Spark Energy, LLC, 12140 Wickchester Lane, Ste. 100, Houston, TX 77079, Attn: Privacy Leader<\/div>\r\n\r\n  <h2 id=\"attachment-a\" class=\"pp-anchor\">Attachment A \u2013 Spark Entities<\/h2>\r\n  <div class=\"pp-card\">\r\n    <ul>\r\n      <li>Censtar Company, LLC DBA Censtar Energy<\/li>\r\n      <li>Censtar Energy Corp (New York)<\/li>\r\n      <li>Censtar Operating Company, LLC<\/li>\r\n      <li>Electricity Maine, LLC<\/li>\r\n      <li>Electricity N.H., LLC<\/li>\r\n      <li>Hiko Energy, LLC<\/li>\r\n      <li>Major Energy Electric Services, LLC<\/li>\r\n      <li>Major Energy Services, LLC<\/li>\r\n      <li>Oasis Power Holdings, LLC<\/li>\r\n      <li>Oasis Power, LLC<\/li>\r\n      <li>Perigee Energy, LLC<\/li>\r\n      <li>Provider Power Mass, LLC<\/li>\r\n      <li>Respond Power, LLC<\/li>\r\n      <li>Spark Energy Gas, LLC<\/li>\r\n      <li>Spark Energy, LLC<\/li>\r\n      <li>Spark HoldCo, LLC<\/li>\r\n      <li>Texans Choice Power, LLC<\/li>\r\n      <li>Verde Energy Solutions, LLC<\/li>\r\n      <li>Verde Energy USA CA, LLC<\/li>\r\n      <li>Verde Energy USA Commodities, LLC<\/li>\r\n      <li>Verde Energy USA Connecticut, LLC<\/li>\r\n      <li>Verde Energy USA DC, LLC<\/li>\r\n      <li>Verde Energy USA Illinois, LLC<\/li>\r\n      <li>Verde Energy USA Maryland, LLC<\/li>\r\n      <li>Verde Energy USA Massachusetts, LLC<\/li>\r\n      <li>Verde Energy USA New Jersey, LLC<\/li>\r\n      <li>Verde Energy USA New York, LLC<\/li>\r\n      <li>Verde Energy USA Ohio, LLC<\/li>\r\n      <li>Verde Energy USA Pennsylvania, LLC<\/li>\r\n      <li>Verde Energy USA Texas Holdings, LLC<\/li>\r\n      <li>Verde Energy USA Texas, LLC<\/li>\r\n      <li>Verde Energy USA Trading, LLC<\/li>\r\n      <li>Verde Energy USA, Inc.<\/li>\r\n      <li>Via Energy Solutions, LLC<\/li>\r\n      <li>Via Renewables, Inc. 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Please carefully read our Terms &amp; Conditions before using our Services. 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